Delivery Timeframe

Orders placed within Pakistan are delivered within 5 days. Most reach major cities sooner; more remote locations sit at the longer end of that window.

The clock starts when your order is confirmed and processed, not when you click checkout — see the next section for how processing works.

Order Processing

Orders are picked, checked and packed on working days — Monday to Saturday. Orders placed on a Sunday or a public holiday begin processing on the next working day.

Orders confirmed before our daily cut-off are usually dispatched the same or next working day.

Before dispatch we

• Confirm the items are in stock and match your order.
• Inspect each product and its packaging for damage.
• Complete any stringing or grip fitting you requested.
• Verify your address and phone number, contacting you if anything is unclear.

If an item turns out to be unavailable after you order, we’ll message you with the options — wait for restock, swap for an alternative, or cancel that item for a refund.

Shipping Charges

Delivery charges are calculated at checkout based on your order and delivery location. The exact amount is always shown before you confirm and pay — there are never charges added afterwards.

• Charges are shown separately from the product total at checkout.
• Cash-on-delivery orders may carry a small additional handling charge, which is shown at checkout if it applies.
• Where an order ships in more than one parcel because of stock or size, you are charged once.
• The original delivery charge is not refundable if you later return an item by choice — see our Returns & Exchange Policy.

Delivery Areas

Destination	Timeframe	Cost
Pakistan — all serviceable areas	Within 5 days	Calculated at checkout
International	Quoted per order	Quoted per order

We deliver to every location our courier partners service. A small number of remote or restricted areas fall outside their network — if yours is one of them, we’ll contact you as soon as we see the order and arrange an alternative or a full refund.

Tracking Your Order

Every parcel ships with a tracking number so you always know where it is.

1. Order confirmed. You receive a confirmation with your order and invoice number.
2. Order dispatched. We send your tracking number once the parcel is handed to the courier.
3. In transit. Track it on the courier’s website using that number.
4. Out for delivery. The courier normally calls before arriving — please keep your phone reachable.
5. Delivered. Inspect your parcel on arrival before signing or paying.

Tracking can take up to 24 hours to show its first scan after dispatch. If your number still shows nothing after that, message us and we’ll chase it.

Receiving Your Order

Please be available at the delivery address, or nominate someone who can receive on your behalf. A few things worth knowing:

• Check the parcel before you accept it. If the outer packaging is torn, crushed, wet or opened, note it with the courier or refuse the parcel and tell us immediately.
• Cash-on-delivery parcels cannot be opened before payment. Courier policy, not ours — but you can inspect the outer packaging, and our returns policy protects you once it’s open.
• Film your unboxing if you can. It isn’t required, but it’s the fastest way to resolve a damage or wrong-item claim.
• Report any problem within 24 hours of delivery on WhatsApp with photos.

Failed or Missed Deliveries

Couriers normally attempt delivery more than once. If they cannot reach you — wrong address, phone switched off, nobody available — the parcel is held and eventually returned to us.

• Please make sure your address and phone number are complete and correct at checkout. Orders that fail because of incorrect details are not our responsibility.
• If a parcel returns to us and you’d like it sent again, the re-delivery charge is payable by you.
• Repeatedly refusing cash-on-delivery parcels may result in COD being disabled on your future orders.

Lost or Delayed Parcels

If your order hasn’t arrived within the expected window, message us on WhatsApp with your order or invoice number and we’ll open a trace with the courier straight away.

Traces typically take a few working days to resolve. If a parcel is confirmed lost in transit, we will replace it or refund you in full, including the delivery charge — you won’t be left out of pocket for something that never arrived.

International Shipping

We ship worldwide. Because rates and transit times vary considerably by destination, international orders are quoted per order — message us with your delivery country and what you’d like, and we’ll confirm the cost and timeframe before you commit to anything.

• Customs duties, import taxes and clearance fees are your responsibility and are not included in the price you pay us.
• You are the importer of record and are responsible for complying with the destination country’s import rules.
• Transit times are outside our control once the parcel leaves Pakistan, and customs inspection can add delay.
• If a parcel is refused at customs or abandoned, shipping costs cannot be refunded.

Damaged or Incorrect Items

If your order arrives damaged, faulty or not what you ordered, we cover it entirely — return shipping in both directions, and a replacement or full refund.

Report it on WhatsApp within 24 hours of delivery with clear photos of the product, the fault, the invoice and the outer parcel. Full details are in our Returns & Exchange Policy.

Changes to This Policy

We may update this policy as our courier arrangements and service areas change. The version published here when you place your order is the version that applies to it.