Who We Are

MAXPRO is a sports equipment and apparel brand selling badminton gear, footwear, apparel and fitness accessories online at maxproofficial.com and shipping within Pakistan and internationally.

We are the party responsible for the personal information described in this policy. Our address is Nazir Trade Centre, 139 Circular Road, Shah Alam, Lahore, Pakistan, and you can reach us any time at contact.maxproofficial@gmail.com.

Information We Collect

Information you give us

• Order details — your name, delivery address, billing address, phone number and email address.
• Account details — if you create an account, your username, password (stored encrypted) and saved addresses.
• Communications — messages you send us by WhatsApp, email or the contact form, including photos you send to support a return or warranty claim.
• Reviews — any product review, rating or comment you choose to publish, along with the display name you post under.
• Marketing preferences — your email address if you subscribe to our newsletter.

Information collected automatically

• Device and connection data — IP address, browser type and version, operating system, device type and screen size.
• Usage data — the pages and products you view, what you add to cart, how you arrived at the site, and how long you stay.
• Cookie identifiers — see sections 7 and 8.

How We Use Your Information

Purpose	What this involves
Fulfilling orders	Processing payment, packing your order, arranging courier delivery and confirming receipt.
Customer support	Answering questions, handling returns, exchanges and warranty claims over WhatsApp and email.
Account management	Letting you log in, view order history and save addresses for faster checkout.
Fraud prevention	Checking suspicious orders, preventing repeated cash-on-delivery refusals and protecting against abuse.
Improving the store	Understanding which products and pages perform well so we can stock and present better.
Marketing	Sending offers and new product news where you have opted in, and showing relevant ads.
Legal obligations	Keeping sales and tax records as required, and responding to lawful requests.

Payments

We accept cash on delivery and online payment by card, bank transfer or wallet.

For cash on delivery, we share your name, address and phone number with the courier so they can collect payment at your door. We record that the order was paid, but no financial account details reach us.

For online payments, you are handed to our payment provider’s secure checkout. They process your card or account details under their own privacy policy and their own security certification. We receive only a confirmation that payment succeeded, the amount, and the last four digits of the card where the provider supplies it.

Who We Share Data With

We do not sell your personal information. We share it only with the parties we need to in order to run the store:

• Courier and logistics companies — your name, address and phone number, so your parcel can be delivered and you can be contacted about it.
• Payment providers — to take and verify online payments and to process refunds.
• Hosting and website providers — our web host and WooCommerce infrastructure, which stores order and account data.
• Email and messaging services — to send order confirmations, delivery updates and, where you opted in, marketing email.
• Analytics and advertising partners — Google and Meta, as described in section 8.
• Professional advisers and authorities — where we are legally required to disclose information, or need to establish or defend a legal claim.

How Long We Keep It

• Order and invoice records — kept for at least 5 years to meet accounting and tax requirements.
• Account data — kept while your account is open, and deleted on request.
• Support conversations — kept for up to 2 years so we can reference past claims.
• Marketing contacts — kept until you unsubscribe.
• Analytics data — retained according to the settings of the platform concerned, typically between 2 and 14 months.

Cookies and Tracking

Cookies are small files stored by your browser. We use four kinds:

Type	What it does
Essential	Keeps your cart, session and login working. The site cannot function without these.
Preference	Remembers choices such as currency or recently viewed products.
Analytics	Tells us anonymously how the site is used so we can improve it.
Advertising	Lets us show relevant ads and measure whether they worked.

You can block or delete cookies through your browser settings at any time. Blocking essential cookies will break checkout and login.

Analytics and Advertising

Google Analytics

We use Google Analytics to understand how visitors find and use our store — which pages are viewed, which products are popular, and where visitors come from. Google processes this data on our behalf and may store it on servers outside Pakistan. You can opt out across all sites using Google’s browser add-on at tools.google.com/dlpage/gaoptout.

Meta Pixel

We use the Meta Pixel so we can show our products to relevant audiences on Facebook and Instagram, and measure whether those ads lead to sales. The pixel may share events such as page views, add-to-cart actions and completed purchases with Meta, which can match them to a Meta account. You can manage this in your Facebook or Instagram ad settings, or through your browser’s tracking controls.

International Transfers

We ship internationally, so where you order from outside Pakistan your name, address and phone number are shared with international couriers and, where applicable, with customs authorities in the destination country so your parcel can clear import.

Several of our service providers — including our hosting, analytics and advertising partners — store and process data on servers outside Pakistan. We take reasonable steps to work only with providers who apply appropriate safeguards to that data.

Marketing and WhatsApp

We contact you about your order regardless of marketing preferences — order confirmations, dispatch notices and delivery updates are part of the service you bought.

Promotional messages are sent only where you opted in. Every marketing email carries an unsubscribe link, and you can stop WhatsApp promotions at any time by replying STOP to the message thread.

Conversations you have with us on WhatsApp are also subject to WhatsApp’s own privacy terms, which sit outside our control.

Your Rights and Choices

You can ask us at any time to:

• Access a copy of the personal information we hold about you.
• Correct anything inaccurate or out of date.
• Delete your account and associated data, subject to records we must keep for tax and legal reasons.
• Object to marketing, or withdraw a consent you previously gave.
• Restrict how we use your data while a query or complaint is being resolved.

Email contact.maxproofficial@gmail.com with your request and the order or account it relates to. We aim to respond within 30 days and may need to verify your identity first.

Data Security

Our site runs over an encrypted HTTPS connection, account passwords are stored hashed rather than in readable form, and administrative access to order data is limited to staff who need it to do their job.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security — but if a breach affecting your personal data occurs, we will act promptly to contain it and notify those affected where appropriate.

Children’s Privacy

Our store is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with their details, contact us and we will delete the information.

Third-Party Links

Our site links to other websites, including our social media profiles and payment providers. Once you follow a link away from maxproofficial.com, this policy no longer applies — we are not responsible for how those sites collect or use your data, and we’d encourage you to read their own privacy policies.

Changes to This Policy

We may update this policy as our store, tools or legal obligations change. The revised version takes effect as soon as it is published here, and the “last updated” date at the top always reflects the current version. Where a change materially affects how we use your data, we will make that clear on the site.